Horrendous customer service. Don't even attempt to go here on the weekends, there is always a line out the door since someone thinks it's a good idea to only have one teller working at a time. Also the customer service reps just sit in their chairs with their suits on and don't even offer to help move the line along. Not to mention this bank gets robbed all the time and they now have security at the door at all times, makes you feel real safe going in there...... I'll be switching banks.
Excellent service. Employees most helpful at bank location as well as online. One of few major banks still offering free checking. Been at TD Bank last 5 years. Many thanks... John C.
Used to use this bank all of the time. Never had any issues with staff or service. Miss the penny arcade that I used to teach my kids how to save and earn. I feel like banks need to do something to start drawing customers inside or they will be a thing of the past. Not sure if they still have but they used to have summer help that were excellent in service. One woman knew me just as soon as I walked in and knew what I needed.
While I have been a happy customer both personally and for business for decades, the consistent poor service of this branch (over many years) is frustrating most of the time. Today was the first time I needed the branch manager, Jennifer. They say, 'the speed of the boss, is the speed of the gang'. I finally understand why this branch is the worst I've encountered in three states (we work on the road often and find ourselves in branches all over). She was unhelpful, evasive (she tried to avoid me first), then rude (left me standing in front of her - didn't greet me, ask me to sit or rise herself, did not shake my hand).. Then proceeded to tell me what I wanted couldn't be done. When I mentioned another branch manager of TD said she could help, Jen called her and started arguing with the other branch manager. I walked out when she turned condescending and told me, "you need to understand..... That was it, I left, went to another branch and was helped professionally in under five minutes.
It's a great place to bank. The people are very helpful & friendly.
Td Bank is a US Bank based in Clementon, New Jersey. Td Bank is located at 1235 Blackwood Clementon Rd, Clementon, NJ 08021, USA.
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